@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

:root {
  --bg: #0a0a1a; --surface: #111128; --card: #16163a;
  --border: rgba(255,255,255,0.08); --border2: rgba(255,255,255,0.12);
  --primary: #7c3aed; --primary-light: #a78bfa; --primary-dark: #5b21b6;
  --success: #10b981; --warning: #f59e0b; --danger: #ef4444; --info: #3b82f6;
  --text: #f1f5f9; --muted: #94a3b8; --sidebar-w: 260px;
}
*{margin:0;padding:0;box-sizing:border-box}
body{font-family:'Inter',sans-serif;background:var(--bg);color:var(--text);min-height:100vh;overflow-x:hidden}
a{color:var(--primary-light);text-decoration:none}
a:hover{color:var(--primary)}
/* Layout */
.wrapper{display:flex;min-height:100vh}
.sidebar{width:var(--sidebar-w);background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;position:fixed;top:0;left:0;height:100vh;z-index:100;transition:.3s}
.sidebar-logo{padding:24px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}
.sidebar-logo .logo-icon{width:38px;height:38px;background:linear-gradient(135deg,var(--primary),var(--primary-light));border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:18px}
.sidebar-logo h1{font-size:15px;font-weight:700;color:var(--text)}
.sidebar-logo span{font-size:11px;color:var(--muted)}
.nav-section{padding:16px 12px 4px;font-size:10px;font-weight:600;color:var(--muted);letter-spacing:1px;text-transform:uppercase}
.nav-item{display:flex;align-items:center;gap:12px;padding:10px 16px;border-radius:10px;margin:2px 8px;color:var(--muted);font-size:14px;font-weight:500;transition:.2s;cursor:pointer}
.nav-item:hover{background:rgba(124,58,237,.15);color:var(--primary-light)}
.nav-item.active{background:linear-gradient(135deg,rgba(124,58,237,.3),rgba(124,58,237,.1));color:var(--primary-light);border-left:3px solid var(--primary)}
.nav-item i{width:18px;text-align:center;font-size:15px}
.sidebar-footer{margin-top:auto;padding:16px;border-top:1px solid var(--border)}
.user-card{display:flex;align-items:center;gap:10px;padding:10px;border-radius:10px;background:rgba(255,255,255,.04)}
.user-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--primary),var(--primary-light));display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;flex-shrink:0}
.user-info{flex:1;min-width:0}
.user-name{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-role{font-size:11px;color:var(--muted)}
/* Main */
.main-content{margin-left:var(--sidebar-w);flex:1;display:flex;flex-direction:column}
.top-header{background:var(--surface);border-bottom:1px solid var(--border);padding:0 28px;height:64px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50}
.page-title{font-size:18px;font-weight:700}
.header-actions{display:flex;align-items:center;gap:16px}
.notif-btn{position:relative;width:38px;height:38px;border-radius:10px;border:1px solid var(--border);background:var(--card);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:.2s;color:var(--muted)}
.notif-btn:hover{border-color:var(--primary);color:var(--primary-light)}
.notif-badge{position:absolute;top:-4px;right:-4px;background:var(--danger);color:#fff;font-size:10px;font-weight:700;border-radius:50%;width:18px;height:18px;display:flex;align-items:center;justify-content:center}
.content{padding:28px;flex:1}
/* Cards */
.card{background:var(--card);border:1px solid var(--border);border-radius:16px;padding:24px;margin-bottom:24px}
.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}
.card-title{font-size:16px;font-weight:700}
/* KPI Cards */
.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px}
.kpi-card{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:20px;position:relative;overflow:hidden;transition:.3s}
.kpi-card::before{content:'';position:absolute;top:0;left:0;right:0;height:3px}
.kpi-card.kpi-open::before{background:var(--info)}
.kpi-card.kpi-progress::before{background:var(--warning)}
.kpi-card.kpi-resolved::before{background:var(--success)}
.kpi-card.kpi-urgent::before{background:var(--danger)}
.kpi-card:hover{transform:translateY(-2px);border-color:var(--border2)}
.kpi-value{font-size:32px;font-weight:800;line-height:1}
.kpi-label{font-size:12px;color:var(--muted);margin-top:4px}
.kpi-icon{position:absolute;right:20px;top:50%;transform:translateY(-50%);font-size:32px;opacity:.15}
/* Badges */
.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:999px;font-size:11px;font-weight:600;white-space:nowrap}
.status-open{background:rgba(59,130,246,.2);color:#60a5fa}
.status-progress{background:rgba(245,158,11,.2);color:#fbbf24}
.status-resolved{background:rgba(16,185,129,.2);color:#34d399}
.status-closed{background:rgba(148,163,184,.2);color:#94a3b8}
.status-reopened{background:rgba(239,68,68,.2);color:#f87171}
.priority-low{background:rgba(148,163,184,.15);color:#94a3b8}
.priority-medium{background:rgba(59,130,246,.15);color:#60a5fa}
.priority-high{background:rgba(245,158,11,.15);color:#fbbf24}
.priority-urgent{background:rgba(239,68,68,.2);color:#f87171;animation:pulse-urgent 2s infinite}
@keyframes pulse-urgent{0%,100%{box-shadow:0 0 0 0 rgba(239,68,68,.4)}50%{box-shadow:0 0 0 6px rgba(239,68,68,0)}}
/* Table */
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse}
thead th{padding:10px 14px;font-size:11px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border);white-space:nowrap;text-align:left}
tbody tr{border-bottom:1px solid var(--border);transition:.15s}
tbody tr:hover{background:rgba(255,255,255,.03)}
tbody td{padding:12px 14px;font-size:13px;vertical-align:middle}
tbody tr:last-child{border-bottom:none}
/* Buttons */
.btn{display:inline-flex;align-items:center;gap:8px;padding:9px 18px;border-radius:10px;font-size:13px;font-weight:600;border:none;cursor:pointer;transition:.2s;white-space:nowrap}
.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-light));color:#fff}
.btn-primary:hover{opacity:.9;transform:translateY(-1px)}
.btn-outline{background:transparent;border:1px solid var(--border2);color:var(--text)}
.btn-outline:hover{border-color:var(--primary);color:var(--primary-light)}
.btn-danger{background:rgba(239,68,68,.15);border:1px solid rgba(239,68,68,.3);color:#f87171}
.btn-danger:hover{background:rgba(239,68,68,.25)}
.btn-success{background:rgba(16,185,129,.15);border:1px solid rgba(16,185,129,.3);color:#34d399}
.btn-sm{padding:5px 12px;font-size:12px}
/* Forms */
.form-group{margin-bottom:18px}
label{display:block;font-size:13px;font-weight:500;color:var(--muted);margin-bottom:6px}
.form-control{width:100%;background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:10px 14px;color:var(--text);font-family:'Inter',sans-serif;font-size:14px;transition:.2s;outline:none}
.form-control:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(124,58,237,.15)}
select.form-control option{background:var(--surface)}
textarea.form-control{resize:vertical;min-height:100px}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.form-row-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px}
/* Filter bar */
.filter-bar{display:flex;gap:12px;flex-wrap:wrap;align-items:center;margin-bottom:20px}
.search-wrap{position:relative;flex:1;min-width:200px}
.search-wrap i{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--muted)}
.search-wrap .form-control{padding-left:36px}
/* Ticket row actions */
.ticket-id{font-size:12px;color:var(--primary-light);font-weight:600;font-family:monospace}
.ticket-subject{font-weight:500;max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
/* Ticket Detail */
.ticket-detail-header{display:flex;align-items:flex-start;justify-content:space-between;flex-wrap:wrap;gap:16px;margin-bottom:24px}
.ticket-meta{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.meta-item{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}
.ticket-body{line-height:1.7;font-size:14px}
.ticket-body img{max-width:100%;border-radius:8px}
/* Comments */
.comment-list{display:flex;flex-direction:column;gap:16px;margin-top:16px}
.comment-item{display:flex;gap:12px}
.comment-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--primary),var(--info));display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;flex-shrink:0}
.comment-bubble{flex:1;background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:12px 16px}
.comment-top{display:flex;align-items:center;gap:8px;margin-bottom:6px}
.comment-name{font-size:13px;font-weight:600}
.comment-time{font-size:11px;color:var(--muted)}
.comment-text{font-size:13px;line-height:1.6}
/* History */
.history-list{display:flex;flex-direction:column;gap:0}
.history-item{display:flex;align-items:flex-start;gap:12px;padding:10px 0;border-bottom:1px solid var(--border)}
.history-item:last-child{border-bottom:none}
.history-dot{width:8px;height:8px;border-radius:50%;background:var(--primary);margin-top:5px;flex-shrink:0}
.history-text{font-size:13px;line-height:1.5}
.history-time{font-size:11px;color:var(--muted)}
/* Notification Dropdown */
.notif-dropdown{position:absolute;top:52px;right:0;width:340px;background:var(--surface);border:1px solid var(--border2);border-radius:14px;box-shadow:0 20px 60px rgba(0,0,0,.5);z-index:200;display:none;overflow:hidden}
.notif-dropdown.show{display:block;animation:fadeDown .2s ease}
@keyframes fadeDown{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}
.notif-header{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;font-size:14px;font-weight:600}
.notif-list{max-height:320px;overflow-y:auto}
.notif-item{padding:12px 16px;border-bottom:1px solid var(--border);display:flex;gap:10px;transition:.15s;cursor:pointer}
.notif-item:hover{background:rgba(255,255,255,.03)}
.notif-item.unread{background:rgba(124,58,237,.06)}
.notif-dot{width:8px;height:8px;background:var(--primary);border-radius:50%;margin-top:5px;flex-shrink:0}
.notif-content .title{font-size:13px;font-weight:500}
.notif-content .time{font-size:11px;color:var(--muted)}
.notif-footer{padding:12px;text-align:center;font-size:13px}
/* Alert/Flash */
.alert{padding:12px 16px;border-radius:10px;margin-bottom:16px;font-size:13px;font-weight:500;display:flex;align-items:center;gap:10px}
.alert-success{background:rgba(16,185,129,.15);border:1px solid rgba(16,185,129,.3);color:#34d399}
.alert-danger{background:rgba(239,68,68,.15);border:1px solid rgba(239,68,68,.3);color:#f87171}
.alert-info{background:rgba(59,130,246,.15);border:1px solid rgba(59,130,246,.3);color:#60a5fa}
/* Login page */
.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg);background-image:radial-gradient(ellipse at 20% 50%, rgba(124,58,237,.15) 0%, transparent 60%),radial-gradient(ellipse at 80% 20%, rgba(59,130,246,.1) 0%, transparent 60%)}
.login-box{width:420px;background:var(--card);border:1px solid var(--border);border-radius:20px;padding:40px;box-shadow:0 40px 80px rgba(0,0,0,.4)}
.login-logo{text-align:center;margin-bottom:32px}
.login-logo .icon{width:56px;height:56px;background:linear-gradient(135deg,var(--primary),var(--primary-light));border-radius:16px;display:inline-flex;align-items:center;justify-content:center;font-size:26px;margin-bottom:12px}
.login-logo h2{font-size:20px;font-weight:800}
.login-logo p{font-size:13px;color:var(--muted);margin-top:4px}
/* Modals */
.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,.7);z-index:500;display:none;align-items:center;justify-content:center;padding:20px}
.modal-overlay.show{display:flex;animation:fadeIn .2s}
@keyframes fadeIn{from{opacity:0}to{opacity:1}}
.modal{background:var(--card);border:1px solid var(--border);border-radius:18px;width:100%;max-width:560px;max-height:90vh;overflow-y:auto;animation:slideUp .25s ease}
@keyframes slideUp{from{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}
.modal-header{padding:20px 24px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}
.modal-title{font-size:16px;font-weight:700}
.modal-close{background:none;border:none;color:var(--muted);font-size:18px;cursor:pointer;padding:4px}
.modal-body{padding:24px}
.modal-footer{padding:16px 24px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}
/* Attachments */
.attach-list{display:flex;flex-direction:column;gap:8px}
.attach-item{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--surface);border:1px solid var(--border);border-radius:8px;font-size:13px}
.attach-icon{font-size:18px;color:var(--primary-light)}
.attach-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.attach-size{font-size:11px;color:var(--muted)}
/* File drop zone */
.drop-zone{border:2px dashed var(--border2);border-radius:12px;padding:30px;text-align:center;color:var(--muted);cursor:pointer;transition:.2s}
.drop-zone:hover,.drop-zone.dragover{border-color:var(--primary);color:var(--primary-light);background:rgba(124,58,237,.05)}
.drop-zone i{font-size:32px;margin-bottom:8px;display:block}
/* Quill override */
.ql-toolbar{background:var(--surface);border:1px solid var(--border)!important;border-radius:10px 10px 0 0!important}
.ql-container{background:var(--surface);border:1px solid var(--border)!important;border-radius:0 0 10px 10px!important;min-height:140px;color:var(--text);font-family:'Inter',sans-serif;font-size:14px}
.ql-editor{min-height:140px}
.ql-stroke{stroke:var(--muted)!important}
.ql-fill{fill:var(--muted)!important}
.ql-picker-label{color:var(--muted)!important}
/* Scrollbar */
::-webkit-scrollbar{width:6px;height:6px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:rgba(255,255,255,.1);border-radius:3px}
/* Utilities */
.d-flex{display:flex}.align-center{align-items:center}.justify-between{justify-content:space-between}
.gap-8{gap:8px}.gap-12{gap:12px}.gap-16{gap:16px}
.mt-8{margin-top:8px}.mt-16{margin-top:16px}.mt-24{margin-top:24px}
.mb-8{margin-bottom:8px}.mb-16{margin-bottom:16px}
.text-muted{color:var(--muted)}.text-sm{font-size:12px}.text-right{text-align:right}
.fw-600{font-weight:600}.fw-700{font-weight:700}
.w-100{width:100%}
.empty-state{text-align:center;padding:60px 20px;color:var(--muted)}
.empty-state i{font-size:48px;margin-bottom:12px;display:block;opacity:.4}
/* Responsive */
@media(max-width:768px){
  .sidebar{transform:translateX(-100%)}
  .sidebar.open{transform:translateX(0)}
  .main-content{margin-left:0}
  .form-row,.form-row-3{grid-template-columns:1fr}
  .kpi-grid{grid-template-columns:1fr 1fr}
}